Refund Policy for All Products and Services
At Binal Technologies, we are committed to ensuring customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
- Software Issues: Refunds will be provided in cases where the software does not perform its basic functions as described in the official documentation.
- Cancellation: Refunds may be granted if the cancellation request is made within 30 days of the original purchase. After 30 days, no refunds will be issued.
Refund Process
- Contact Support: To initiate a refund, please contact our support team at support@binaltechnologies.com or call us at +234 07040269329.
- Provide Details: Clearly state the reason for your refund request, including order number, school name, and any relevant screenshots (if reporting a software issue).
- Evaluation: Our team will review your request and assess its eligibility based on this policy.
- Refund Decision: Once approved, refunds will be processed within 5 working days via the original payment method.
Need to request a refund?
Email us: support@binaltechnologies.com
Call: +234 07040269329
Affiliate and Agent Sales
If your product was purchased through an affiliate or agent, refund requests must be processed through the same affiliate or agent. We do not handle direct refunds for third-party sales. Customers are advised to contact the affiliate or agent directly for refund-related inquiries.
We value your feedback and are continuously improving to serve you better. Thank you for choosing our products and services.
Last Updated: August 27, 2025