Refund Policy | Edu-Slick 2.0

Important: 30-Day Free Trial Condition

At Binal Technologies, we offer a generous, fully-featured 30-Day Free Trial to allow school administrators to thoroughly evaluate our platform before making a financial commitment.

Because this trial period provides ample opportunity to ensure the software meets your school's needs, if you utilize the free trial and subsequently proceed to purchase a paid subscription, your purchase is considered final and is strictly non-refundable.

1. Standard Subscription Refunds

If you opted to skip the 30-day free trial and purchased a subscription directly, you are eligible for a full refund within the first 7 days of your initial purchase, provided the system has not been actively used to process live school data.

After this 7-day window, or if the free trial was utilized prior to purchase, we do not offer refunds or credits for partial months of service, downgrade refunds, or refunds for months unused with an open account.

2. Non-Refundable Fees & Services

The following services and fees are strictly non-refundable under any circumstances:

One-Time Setup Fees: This includes the ₦500 per-user setup and generation fee for Edu-Slick SAT (Smart Attendance Tracking) digital card profiles.
Custom Domain Registration: Fees associated with registering or transferring your custom school domain.
Custom Development: Any payments made for bespoke feature development, custom module integrations, or specialized API connections built specifically for your institution.
On-Site Training: Fees paid for physical, on-site deployment and staff training logistics.

3. Account Cancellation

You are solely responsible for properly canceling your account. You can cancel your subscription at any time through the Billing section of your Administrative Dashboard.

If you cancel your service before the end of your current paid billing cycle, your cancellation will take effect immediately, and you will not be charged again. However, no prorated refunds will be issued for the remaining days in your billing cycle. Your school will retain access to the platform until the current billing cycle concludes.

4. Data Retention Post-Cancellation

Upon cancellation or failure to renew a subscription, Binal Technologies will retain your school's data in a frozen state for 30 days. During this period, administrators can request a final data export. After 30 days, all school data, including student records, financial logs, and CBT results, may be permanently deleted from our servers to comply with data privacy regulations.

Need to request a cancellation or refund?

If you believe you qualify for a refund under our direct-purchase policy, please contact our billing team.

Contact Billing Support